SECURITY
Paid on approval. Identity proved once.
Security is not a page we wrote after launch. Here is exactly how funds, identities and job records are protected. And what we ask of you.
WHAT WE MONITOR
- Every payout instruction, with alerting on failures and retries
- Sign-in anomalies and unusual release patterns
- Database and backup health, with restores tested on a schedule
Incidents affecting payments are acknowledged within 15 minutes by the on-call engineer.
MONEY
How payment is held
- When the Client pays through BuiltForJobs, we hold the payment for the job rather than passing it to the Service Provider.
- It is released to the Service Provider once the Client approves the completed work.
- Opening a dispute freezes the payment until the dispute closes.
IDENTITY
Verification & access
- GhanaCard identity match plus trade credential review before a profile is discoverable.
- One-time codes on sign-in, and session invalidation on password or phone change.
- Internal access to verification data is role-scoped and logged; reviewers see only their queue.
INFRASTRUCTURE
How the platform is built
- TLS 1.3 in transit, AES-256 at rest, encrypted backups tested by quarterly restore.
- Row-level security in the database, so a session can only read its own jobs.
- Isolated staging with synthetic data. Production data is never copied down.
RESPONSE
Monitoring & incidents
- Alerting on failed payouts, unusual release patterns and login anomalies.
- On-call rotation with a 15-minute acknowledgement target for payment incidents.
Report a vulnerability
Mail security@builtforjobs.com with steps to reproduce. We acknowledge within 24 hours and keep you updated weekly while we investigate. Test only against your own account, never against live jobs or another user's data.
Keep your account safe
Keep payments on the platform
An artisan asking for cash or a direct mobile-money transfer is outside the platform. We cannot help you if the work goes wrong. Report it.
Never share your one-time code
Nobody from BuiltForJobs will ever ask for it, on a call or in a chat.
Approve only what you inspected
Approval releases the money. Walk the work first, and use the job thread for photos.
Check the verified badge
Verified profiles show a GhanaCard badge and a review history. No badge, no booking.