REGULATORY FAQS
Licensing, tax and disputes
The questions regulators, partners and artisans ask most often. General information, not legal or tax advice.
A customer funds the job before an artisan travels. The money is locked while the job runs. Once the customer marks the work inspected and approved, the release instruction is sent and the artisan's withdrawable balance updates. Typically settling to mobile money within one business day. If a dispute is opened, releases are frozen until it closes.
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Still need a formal answer?
Regulators and institutional partners can request our compliance pack, including AML procedures.