DATA PRIVACY
What we hold, why, and for how long
Written in plain language, not legalese. BuiltForJobs is a data controller registered under Ghana's Data Protection Act, 2012 (Act 843), and processes personal data on that basis.
Data we collect
Category
Why we need it
Retention
Account basics
Name, phone and email so jobs, quotes and messages reach the right person.
Life of account
Identity verification
GhanaCard name and date-of-birth match to confirm an artisan is who they claim to be.
6 years
Job records
Quotes, photos, inspection notes and messages — the evidence a dispute is decided on.
6 years
Payment records
Escrow funding, releases and payout references, held with our licensed PSP partner.
6 years
Location
Address and coarse coordinates to show nearby artisans and estimate travel.
Life of account
Device & usage
Fraud prevention, session security and fixing what breaks.
13 months
We do not sell personal data, and we do not use customer job data to train third-party models.
Your rights
Under Act 843 you can exercise any of these from Account → Privacy, or by writing to our Data Protection Officer. We respond within 14 days.
Access — get a copy of everything we hold about you, exported as JSON and PDF
Correction — fix wrong details yourself, or ask us to when a field is locked
Erasure — delete your account; we keep only what law obliges us to retain
Objection — opt out of marketing and non-essential analytics without losing the service
Portability — take your job history and reviews with you in a machine-readable format
Who else processes it
Each processor is contracted, scoped to one purpose, and reviewed annually.
Licensed PSP partner
Collecting, holding and releasing escrow funds
Ghana
Managed Postgres host
Primary database and encrypted backups
EU
Object storage
Job photos and verification documents
EU
Mapping & geocoding
Turning addresses into coordinates for distance
EU
Transactional email & SMS
Job notifications and one-time codes
EU / Ghana
Data Protection Officer
Kwabena Osei · privacy@builtforjobs.com · Ako Adjei House, Osu, Accra. Complaints may also be filed with Ghana's Data Protection Commission.