DATA PRIVACY
What we hold, why, and for how long
This policy describes how Built For Jobs Ltd collects, uses, stores, shares and protects your personal data when you use our website, mobile application and online marketplace. It is drafted to comply with Ghana's Data Protection Act, 2012 (Act 843), under which Built For Jobs Ltd acts as the Data Controller.
Principles we observe
In accordance with Section 17 of Act 843, we process all personal data on the following fundamental principles.
Accountability
We take full responsibility for the data we collect and ensure compliance with the law.
Lawfulness & fairness
We process your data transparently, fairly, and with your explicit consent or legitimate legal basis.
Specification of purpose
We only collect data for specific, explicitly defined, and legitimate purposes related to our marketplace services.
Data quality
We take reasonable steps to ensure your data remains accurate, complete, and up to date.
Security safeguards
We implement rigorous technical and organisational measures to prevent unauthorised access, loss, or destruction of your data.
Openness
We are completely transparent about how we use your data and your rights as a data subject.
The personal data we collect
To provide service matching, workflow management and payments, we collect several categories of personal data.
From all users. Clients and Service Providers
Identity and contact
Full name, email address, physical/digital address, phone number, and account passwords.
Transactional
Bank account details, Mobile Money (MoMo) wallet information, transaction references, billing data, and payment histories related to our payment system.
Technical and usage
IP address, browser type, device identifiers, geolocation data (to map nearby artisans to clients), and logs of your interactions with the Platform.
Communication
Chat histories, message logs, and images uploaded within the platform to track workflow or resolve payment disputes.
Additionally from Service Providers
Verification
Government-issued identification (Ghana Card identity verification), professional licences, certifications, business registration documents (if applicable), and references.
Professional profile
Portfolios, photographs of past work, skill descriptions, availability, and client ratings/reviews.
How and why we use it
We process personal data under the lawful bases in Act 843. Your consent, contractual necessity, legal obligations, and our legitimate business interests.
Register and manage your user account.
Match Clients with relevant Service Providers based on skill and geolocation.
Facilitate workflow tracking, project milestones, and verification of job completion.
Manage payments, holding funds until project terms are met and managing payouts.
Investigate and resolve billing disputes using platform communication logs.
Comply with Ghanaian regulatory and financial obligations (e.g. anti-money laundering and tax laws).
Send platform notifications, system updates, and marketing communications (where permitted).
Who else sees it
We do not sell your personal data. We share it with trusted third parties under strict confidentiality and data protection agreements, in line with Section 30 of Act 843.
Clients and Service Providers
Necessary contact information, job specifications, and workflow logs are shared between the matched parties to facilitate the service.
Cloud infrastructure
Your data is securely hosted on third-party cloud infrastructure (e.g. Amazon Web Services, Google Cloud, Vercel) that complies with strict global security standards.
Law enforcement & regulators
We may disclose data if legally required to do so by Ghanaian authorities, the Data Protection Commission, or courts of competent jurisdiction.
Security safeguards
We implement administrative, technical and physical measures against unauthorised access, alteration, disclosure or destruction.
SSL/HTTPS encryption
All data transmitted to and from www.builtforjobs.com is encrypted.
Access control
Restricted access to personal data, limited strictly to our authorised internal team and key system administrators on a need-to-know basis.
Secure payment processing
We do not store full credit card or raw Mobile Money PIN details on our servers.
How long we keep it
We retain personal data only as long as your account is active or as needed to provide our services.
7 years
Because we process financial transactions, Ghanaian financial and tax law requires us to retain transaction records, contract logs and payment histories for up to seven years after a transaction completes or an account closes.
Non-financial data is deleted or anonymised within a reasonable timeframe after account deletion.
Your rights under Act 843
As a data subject in Ghana you have clear, enforceable rights over your personal data. To exercise any of them, contact our Data Protection Supervisor below.
Access your data: request a copy of the personal data we hold about you
Rectify your data: demand the correction of inaccurate or incomplete personal information
Object to processing: object to processing for direct marketing, or where processing is based on legitimate interests
Request erasure: the “right to be forgotten”. Deletion once the data is no longer required, subject to our 7-year financial retention requirement
Withdraw consent: withdraw consent at any time; this does not affect the lawfulness of processing before withdrawal
Contact us
Data Protection Supervisor
Emmanuel Nkrumah-Agyeefi
Built For Jobs Ltd
Volta Street 1, Airport Residential, Accra, Ghana
GPS · G4-117-2382
Not satisfied with our reply?
You have the right to lodge a formal complaint directly with the Ghana Data Protection Commission at dataprotection.org.gh.